Meadotech Ltd provides direct & free expert technical support for our customers to the highest standard, we aim to respond to all queries within 24 hours, although this is usually much earlier. Technical support is available by email or phone during general office hours & by email after general office hour plus weekends & bank holidays. For complex system/fault troubleshooting beyond our scope of knowledge, we communicate direct with the original manufacturer on your behalf, whom assigned us with an authorized immediate technical support channel.